Frequently Asked Questions
Why should we hire a wedding planner?
You are spending thousands of dollars on your special day, wouldn't you like us to hold your hand and guide you through it so it takes less of your time and we'll make it an enjoyable experience?
Or if you have organized everything don't you want to turn it over to us who will execute your plan as if it was our own wedding, so you get to soak up the love and laughter of your special day.
Why us?
We are experts in our field and this is our full time job. You are our focus during the planning and we are available to answer your questions and calm your nerves along the way. We are organized (you have to be in this job!), we are prepared for almost anything and we can think on our feet. We have organized a wedding in 6 weeks, so we can work quickly too. We can come up with great suggestions for problems or situations which may have arisen and can be objective as we are not connected to your family.
Why should we hire you guys over other planners who are cheaper / newer to the industry?
We know we are not the cheapest wedding planning company out there. Nor are we the most expensive and we know there are a lot of competitors out there. But we have taken the time to perfect our craft over 9 years, to understand our clients and what they truly need, and to identify where we need to service them better. We bring the experience of the industry we have been in for 30 years and have built many relationships that can ultimately help your planning and possibly have you save a few dollars. We are easy to get along with, level-headed, down-to-earth, honest and dependable, with no sugarcoating - and THOSE are the types of people you should have on your team. If you don't believe us - come meet us! :)
How much communication will we have with you?
From when you sign a contract with us, you will have unlimited contact with your lead planner. Just not at 3am ;)
How quickly will my planner respond to me?
We have a fairly strict 12-hr response rate for everyone on the team - that being said, we generally respond to emails and calls within a couple hours of receiving them. We don't like outstanding voicemails or emails piled up in our inboxes either! Many of our clients also have access to our personal numbers and communicate with us through Whatsapp or text for a more immediate response. However, we ask all clients to respect our usual working hours, which ends at 9 pm every night and resumes the next morning.
Do you receive kickbacks or commissions?
No! All of our vendor referrals are purely based on our previous experiences in working with them and wanting to extend the same good experiences to you - and for no other reason. We hold the WPIC code of ethics in high regard.
Do you have a preferred supplier list and do I have to use yours?
Yes, we provide a preferred suppliers list and referrals to any outstanding vendors you may need to book. But no, we don't require anyone on the list to be mandatory and we will work with whoever you end up hiring, whether we have met them before or not.
My venue has a coordinator. Do I still need a wedding planner or external coordinator?
This varies from venue to venue, but the general answer is yes. Venue coordinators are responsible for the details of the venue - generally meaning the catering, the set up of tables and chairs in the room according to the floor plan, dietary restrictions, where the receiving table will be placed etc. Some venues offer an additional service to set up your reception elements like favours, menus, table cards etc, but many don't or will charge for that. Almost all venue coordinators are not responsible the set up of your florals, overseeing the timing of your vendors and naturally, the flow of the day prior to getting to your reception. Crisis management is not generally part of the venue coordinator's duties as well (i.e. if a vendor doesn't show up). This is where an external wedding coordinator comes in - we oversee the whole day, the timing of the morning to the evening, and work with your venue coordinator to ensure a flawless execution.
Are you certified?
Absolutely! We are certified by The Wedding Planners Institute of Canada. WPIC Certified Wedding Planners are held to high standards of conduct. Graduates of The Wedding Planners Institute of Canada must abide by a Code of Ethics or they can be stripped of their Certification and disbarred from the WPIC Alumni Association.